Privacy Policy

At Home at No.5, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking, or contact us.

Information We Collect

We may collect the following information:

Personal details: such as your name, email address, phone number and home address.
Booking information: dates of stay, number of guests and special requests.
Payment details: processed securely through our booking partners (we do not store card information directly).
Website usage data: such as cookies, IP address, browser type and how you interact with our website.

How We Use Your Information

We use your information to:

Process and manage your bookings or enquiries.
Communicate with you about your stay or related services.
Improve our website, services and customer experience.
Comply with legal obligations or resolve disputes if required.

How We Protect Your Information

We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure or destruction. All personal information is handled in compliance with the UK General Data Protection Regulation (UK GDPR).

Sharing Your Information

We only share your personal data with trusted third parties when necessary, such as:

Booking platforms (e.g. Airbnb, Booking.com) for reservation management.
Payment processors to complete secure transactions.
Service providers (e.g. cleaners, maintenance) for operational purposes.

We never sell your personal information to third parties.

Cookies

Our website may use cookies to improve functionality and your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletions of your information.
Withdraw consent for data use at any time.

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:
homeatno5.info@gmail.com